Can I use more than one Ticketek Gift Voucher in the same transaction? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Some pages may contain a virtual tour and a seating map for that venue. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. You will get an error message if you enter the Voucher ID incorrectly. . All rights reserved. Your barcode will be on the first page that opens (the homepage). You will receive an Order Confirmation via email immediately. Your barcode number can also be found via your online account here. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. If your session time expires, you will receive a notification and will be required to access the site again. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Ticketing | FAQs | ICC Sydney There was a spelling mistake in the email address entered. Many businesses act as Ticketek Agencies throughout the country. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Seating/Section FAQs - Ticketek Australia endobj Ticketek Terms and Conditions of Sale. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. If you're not signed in already, you'll be asked to sign in (or register) now. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Will the event be reserved seating or general admission. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Tickets will be available to purchase, once onsale, through Ticketek. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Be sure to select the discounted 'member' ticket. Please comply with any stated ticket limit for this event. 1 0 obj Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Can I request a refund if I accidentally selected the Refundable tickets option? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Please see our tutorials on how to reserve seats in the AFL Reserve here. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Is there anything special I need to do when I get to the venue to scan my mobile? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Member Ticket Redemption Information | Adelaide Football Club Tour dates Ticketek is selling for the following venues only. to collect tickets. 4. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. At this time Ticketek NZ cannot post tickets overseas. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. This means that for each event, tickets become available in order of best seating according to the promoter. How to resell a Ticketek ticket - Tixel Blog No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . More information relating to mobile ticketing will be communicated in the lead up to the season. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Invitee B starts purchasing two seats from hold. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. FAQs | NZC Change My Location Do I need to add to Passbook to gain entry into the venue? What are the reasons I can request a refund if I have purchased Refundable tickets? Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? My address has changed. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Hello fresh has an offer on Ticketek, which is a scam don't click it . Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. details of the event including: name, date, time and venue. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot Refer to specific details at each venue regarding accessing the stadium/park. How many tickets can be delivered by Mobile Ticket delivery? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. I am traveling the country and have a New Zealand address but my billing address is overseas. How do I update my credit or debit card details once they have been saved? Make sure the backlight on your phone is set nice and bright. Freestyle Kings tickets | Tours and Events | Ticketek Australia The Ticketek app was also reportedly glitching, stopping people from . Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. You must allow adequate time for collection or delivery of tickets. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Venue/City Box Office - collect tickets when you arrive in New Zealand. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. The email account that the message has been sent to is closed. Am I able to 'top up' my Ticketek Voucher with more credit? Ticketek Online Terms of Use and Privacy Policy. Will AFL Membership dining have a priority system in place to access tickets? "The @Ticketek _AU app has crashed - right before Ed Sheeran. Will the Mobile Ticket scanners at venues work through phone covers? No, there will not be a priority system in place for AFL Members dining in 2023. No, refundable tickets can only be selected during the original purchase. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. These tickets are released when not required by the promoter and generally given to us to sell to the public. 13+ - Adult Ticket. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre The original expiry date still applies to any balance remaining on your voucher. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. No, the credit card pre-fill feature simply gives you the option to save your card details. Can I forward my Mobile Ticket to a friend? Where can I find my AFL Membership number? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Check you can log in and have your passwords ready. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Change of mind is not an approved reason. I've sent an email invitation but some or all of my friends did not receive them. Don't worry though, until you finalise your purchase the value will remain on your voucher. Full Ticketek Refundable terms and conditions of sale can be viewed here. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. <> You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Ticketek: A global leader in ticketing and technology. There are so many people queued up outside the MCG, waiting to get in. How long are my friends seats placed on hold? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Concession and junior barcodes will show up as such. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). What will happen if the barcode is sent to a non-smartphone? Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. The email may have been filtered by a spam filter. My AFL Membership card has not yet arrived, what should I do? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Ticketek's Group Bookingscan help you plan your next excursion. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Please wait a few seconds for it to load. to then often have to go to their desk at the venue to follow up the issues. Your region is identified by your IP address. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Restricted view refers to seats that have restricted viewing of the stage or event. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Yes, if you don't log in you will see a selection of national events. What are the different types of Ticketek Gift Vouchers? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Proof of purchase may be required for any refund or exchange. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Where can I get more information about privacy for Friend Spotter? 3 0 obj These tickets will be cancelled and reissued in the name of the new ticket owner. For security purposes, you must still enter your password when purchasing or updating your account details. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to.