Theres also a 100% Buyer Guarantee that looks oh-so-good. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Can Vivid Seats purchase my tickets from me instead? In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Vivid Seats allows refunds under specific conditions. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. If I opt for a refund, when will I receive it? If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. No, Vivid Seats will not grant you a refund for postponed events. No. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. According to court documents, the claim submission deadline has passed. Douglas Himberger would really like to know. There was absolutely no way to talk to a human. Why cant I get one? If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. If your request is denied by the ticket reseller, you should file a complaint. Buy directly from the venue. You can also email us or check out our FAQs.Well be with you ASAP. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. If your show hasnt announced a new date yet, please hold on to your tickets. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Badge. Information about Covid-19 Vivid Seats is closely monitoring When an event is postponed, the company will only offer the voucher option. Information Regarding the Coronavirus Impact - Vivid Seats See all 28 articles. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Unfortunately, no. Academy LA is a cashless venue. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. See ourPrivacy Policyfor how we treat your data. Additionally, Vivid Seats was named No. The two disgraced men have both been sentenced for sex crimes. Top 2,652 Vivid Seats Reviews - ConsumerAffairs 2023 Vox Media, LLC. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Oh, Loosey! All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. Vivid Seats respects the intellectual property of others, and we ask you to do the same. How do I get my compensation? The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Please keep your tickets in a safe place. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Breaking down the contenders in the seasons most unpredictable Oscar race. Can I get my 173,116 Chase Ultimate Rewards points refunded? Do Vivid Seats Offer Refunds for Postponed Events? Authorization Form . Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. For listings with no designated delivery method, tickets will typically be shipped by UPS. Vrbo took my $1,270! These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Himberger planned to travel to Atlantic City in July 2020 for the show. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. And Discover Discover! Presumably company records will be used for verification. Our goal is to make your search and purchasing experience as easy and efficient as possible. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. They canceled my flight. All orders are subject to ticket availability. Can I get a refund for this rescheduled show from Vivid Seats? Our app can even help you lower your bills. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. You can access DoNotPay from your web browser. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. VividSeats weighs in on refunds, cancellations and helping musicians Can I exchange my tickets for a different quantity, or for tickets to another date or event. . VividSeats has B rating with the BBB.org as of September 2022. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Digitally transferred tickets will not be accepted at NH Foo Fighters Most complaints are from ticket billing and delivery issues. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Instant Download Within a few minutes of placing the order. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Thanks for your patience. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. Unfortunately, no. This FAQ explains our general policy and approach. What should I do? If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. (Weve published them since then; here are the executive contacts for Vivid Seats.). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Taking legal action such as filing civil or criminal charges or seeking an injunction. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means.