The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Customer is required to enter into a payment plan. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Electric | Worthington, OH - Official Website Jersey central power some areas in the property inside my. However, if you're moving to another AEP address, use our transfer service form. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. No disconnect during protection dates if customer agrees and adheres to payment plan. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. What is the pharmacokinetics of amoxicillin? Customer must agree to payment plan. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. AEP.com Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Certification of licensed doctor or health practitioner is required. Need Help On Your Electric Bill? - AEP Ohio Wire Calling regarding service disconnection is something Porter says AEP will never do. Renewals not needed if physician certifies that condition is permanent. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. LIVE: Utilities that have and have not suspended disconnects amid COVID-19 Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Disconnect is prevented if customer agrees and adheres to payment plan. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Duke, aep thresholds. Our new format is informed by users. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10. Households that do not honor the payment arrangements. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . No disconnect for customers who enter into a payment plan. 10K - 2021. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. is aep disconnecting service jackie milburn family tree 1 ago. Medical certification can be renewed once within 120 days. Customer is required to negotiate a payment plan. is aep disconnecting servicejackie milburn family treejackie milburn family tree Remember User ID helps you log in without having to memorize your ID or look it up every time. 1996-2023 American Electric Power. View a table of state seasonal termination protections only. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". stanford anesthesia residency sdn . Utilities seek to resume disconnecting delinquent Ohio customers Required Internet Posting | No disconnect if customer agrees and adheres to a payment plan. Sitemap No disconnect if customer agrees to payment plan. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. AEP customers targeted by scam claiming power will be shut off Disconnection is prohibited if customers agrees and adheres to payment plan. Consumer line: 617-737-2836 or 877-886-5066. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Customers may utilize the winter reconnect order one time from mid October through mid April. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). This connection is called the service point, and it represents the dividing line between the utility company's property and the homeowner's property (although the meter may be owned by the utility even though it is on the homeowner's side). Business customers, please contact us. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. two-week period encompassing Christmas and New Year's. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Customer must negotiate a payment plan to maintain service after delay. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Consumer line: 404-656-4501or 800-282-5813. AEP is a utility company that provides electricity and natural gas to customers in the United States. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Moving to your next home can be exciting and stressful at the same. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). Additional service provider fees may apply. The utility may not require payment of more than seven percent of the customer's monthly income. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. There are also rules prohibiting disconnection of service for certain medical reasons. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Consumer line: 302-736-7500 or 800-282-8574. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. 30 day disconnect delay with medical certificate, may be renewed 2 times. Medical certification may be renewed three times in 12 months. Commission approval is required for disconnection to medical emergency customers. All residential customers can have power restored with a down payment. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. With an AMI Disconnect ban if health of household member would be adversely affected, need medical certificate. Terminations are suspended for 55 days when people apply for federal energy assistance. Consumer line: 888-570-9905, 307-777-7427. The Basics of Temporary Installations. Disconnection is prohibited if customer agrees and adheres to a payment plan. Running on . Renewals are not needed if condition is certified as being permanent. No disconnect for seriously ill, disabled. 30 day delay and 30 day extension possible in case of life threatening condition. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. ", National Center for Appropriate Technology (NCAT) Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Delay disconnect for 30 days with medical certification. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Utilities are required to offer payment plans to customers in danger of disconnection. Information on other non-recurring fees is Modify home service No disconnect if customer agrees and adheres to payment plan. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Customer is expected to enter into a payment plan. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Disconnection is prohibited if customers agrees and adheres to payment plan. Request a letter If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Disconnection is delayed for 30 days, with one renewal, if medical emergency. No disconnect if customer agrees and adheres to payment plan. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Disconnect prohibited if customer agrees to a payment plan. Copyright All rights reserved.Theme BlogBee by. Basics of Residential Electric Service Drops - The Spruce New Jersey Legislature - P.L.2002, c.62. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Unpaid Utility Bills The waiver is valid for 30 days and . The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. If you have forgotten your security code, please call 888. . Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Protection for customers entering payment plans; special notice and links to assistance agencies. Limit the use of My Sensitive Info | 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). AEP Energy: I owe *** on disconnect. Im *** short is there anyway the Were putting our energy to work to make the future brighter and boundless for us all. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Disconnect ban if health of household member would be adversely affected, need medical certificate. This online function is currently only available to residential customers. 1996-2023 American Electric Power.