. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. I am writing another complaint about actually calling into the office and resolving a bill over the phone. NTTA is a foreign-owned company. Remove the late charges, deduct the $2.94 from my ZIPCASH account. Some toll agencies also provide the option of disputing your toll violation using email or fax. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Because the previous rep didnt do her job right, i have to pay expensive fees. Wrongful charge and terrible customer help desk, North Texas Tollway Authority [NTTA] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. To dispute a charge online, click on the "Activity & Statement" page and select the transaction you want to dispute. However, if you recently sold your car or it was stolen, you won't have to pay the toll. That is a 25 mile stretch. Calculate current tolls for all classes. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. Charge a decent rate. Reimburse the discount of $4.84 as promised. So I decided to get the toll tag. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. This is a bad business practice and this company is stealing our money. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. Total charge close $38 dollars one way. Go to the Dispute Center for details on the dispute process. Issues may also be reported by mail to: A written Notice of Dispute is required to be sent within 30 days of initial notification. We have learned that the title was not changed until October of this year. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. Desired outcome: Has anyone had similar experiences? When you receive your ZipCash bill in the mail, you have two ways to opt-in to electronic billing: 1 Scan the QR code on your bill with your smartphone Or 2 Visit our Online Customer Service Center to enter your ZipCash Account ID and the unique PIN found at the top of your statement 6. By phone: 469-801-3662 As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. I was not in the state at the time that the toll is coming from, & the have never contacted me. Desired outcome: Independence Day - July 4 01. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks. Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. Good Friday - April 7 & 8 - Registration block never lifted after paid. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. 1. We will keep you informed about our progress. I sent the collections firm a letter disuting the claim and asked for valodation of the . Cookie Notice We work hard for our money so NTTA can take it away. NBC 5 Responds is committed to researching your concerns and recovering your money. Stick the tag to the windshield in the proper location, pressing it flat. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Select a road, tunnel or bridge in Texas to calculate tolls for that road. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk How can this be? They returned my check twice. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. Share your photos and videos with others to prove the truth of your words. Often you have the option of appearing either in person or over the telephone. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. Choose a day and time that best fits your schedule, and provide your contact information. Include your email address to get a message when this question is answered. Is the not highway robbery. Conviction of this crime leads to fines, and youll also have to pay extra court fees. I am not going to pay a toll tag or bill if the car in no longer under my name. So if they charge at $40 increments they are charged something like 30-40 per $40 versus 20-30 per every $2 toll charge. Stop monopolizing the rates. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. This article is intended to help those that are dealing the NTTA violations and/or citations. Your notice sort of told you what to do, right? NTTA Payment Locations. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. Re: license plate No JHZ6174 TX Violator NO [protected] Call the customer service center. This article was written by Jennifer Mueller, JD. On the View Order Details page, click File/View Claim. Fill in and submit and we will get back to you. Research source Do attach relevant documentation(s). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our Our goal is to get you answers and, if possible, solutions and a resolution. How did they get food poisoning in bridesmaids? Some agencies may require you to pay a fee or deposit when you request a hearing. However, with automatic payment systems comes the possibility that the system or you could make a mistake. They are all volunteers. NTTA pledges to provide outstanding customer service. How do I dispute a NTTA charge? I have an existing NTTA toll tag account. Yg$e@iQ*L j7$)f`d?H(6L? It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Keep copies of your dispute letter and enclosures. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. 3. All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' I go to see my son in Texas a couple times a year. So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. Meaning I NTTA took out $10 from my account for usage on a car I do not own. If you receive a violation notice in the mail, it's important to act as quickly as possible to check its legitimacy since you have a limited time to dispute it before additional charges start mounting. I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can get in touch with an ombudsman by phone at. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Your notice should include an address or other methods to register your dispute with the proper authority. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) Edit your ri toll dispute form online. Many of these toll roads have automatic payment systems to smooth your commute and reduce the jams created by requiring drivers to stop at toll booths. Who is exempt from paying tolls in Texas? The operator that answered my call spoke over me and did not address my concerns. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. We may ask you for additional information to complete our research. The charges for both of those trips were $13.24 each trip. You simply forgot about the purchase. Late fees will be assessed for payment after 25 days. NTTA sent me a bill in June. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. [1] However, if it is ignored it can go into warrant status just like any other traffic offense. I asked that when the check was received to credit it to my new account. The driver of that car ran up toll bills of nearly $700. where is the serial number on vera bradley luggage. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. They probably do this because they are charged by their merchant processor per transaction. By mail: Download the dispute form. After speaking with a few personnel, I was told that the charges were my responsibility. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. Project Communications -@email In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. Stop monopolizing the rates. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. Step 3: Contact the Credit Issuer. Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. Download the appropriate form. The exact process for this will vary depending on who issued the card. Download PDF Texas Motor Vehicle Transfer Notification I cannot believe that I am calling to pay off something and they refuse to let me pay it. Arturo E. Ballesteros 108 0 obj <>stream When will the government step and help. Peel off the adhesive backing and place the tag. The NTTA says it's an issue with the Tx Tag department. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. NTTAs easy-to-use At Your Service reservation system makes getting personalized help even more convenient. The vehicle was reported stolen before the toll transaction occurred. I call in around august 15 to customer service and the rep said shell add these bills to my account. Refund my money or rectify balance. Cancel the bill that I received. Contact NTTA and work out some sort of agreement and then contact the court. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. This crazy the billing period stated was between 12/25/2022 to Can you believe this. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Charge a decent rate. I was told by Ladana 1/8/2022 to upload the transfer notification. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. The vehicle was charged by the camera picking up the license plate. Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. Amount of transaction. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. If the toll company reject your dispute, you can request a hearing with an administrative board.