Gateshead Council Housing Services | OurGateshead Gateshead Council jobs in Newcastle upon Tyne NE20 In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. You can also claim compensation for the damage that has been caused during repair work. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Council residents in Gateshead waiting nearly a month for house repairs Head of Repairs and Maintenance - Gateshead Council - LinkedIn As a tenant you are not automatically covered for any of your home contents. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. stream [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Repairs - Gateshead Council Gateshead Council aims to complete the backlog by late March next year. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". There are no emergency or urgent repairs outstanding at this point in time. : 50K - 53K. Don't worry, we can still help! People really are our greatest asset at Gateshead Council, and we value every employee. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? My flat was repaired in time for my childs birth and I received rent refunds and compensation. Any resident with My Housing Account can access this service. Read more about the Housing Capital Investment Programme. Business advice and support - Gateshead Council PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Information, Advice, Services and Support - Gateshead Local Offer SEND Some work to your home is done as part of a planned maintenance or investment programme. <>>> We encourage our people to think differently, do the right thing and be innovative. Do you want to work with us in helping to create spaces that are great to work and/or live in? However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. View details of your former and current tenancies including rent statements and repair. endobj If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. This is commonly known as filing a compensation claim for despair against a housing association landlord. I have to tell you, this week I have had four complaints that have been going on for two years. Internal deterioration such as damage to carpet, walls etc. Repairs update You can now report your non-emergency repairs. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. As a council housing tenant, you are entitled to a good standard of living. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Are you a Council or Housing association Tenant with housing disrepair issues? We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Our housing offices are currently closed to the public. 4 0 obj The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Housing Repairs and Maintenance Service Gateshead - Government Online Wednesday 2nd November 2022. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. For further information please contact the Involvement Team by: Civic Centre Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Reporting repairs Home. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Please continue to be patient, as we are experiencing a high volume of phone calls. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Youth justice services: North East and Cumbria - GOV.UK Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Top Jobs in Gateshead, England. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. NE8 1HH View my payslip. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Complain about council or housing association repairs Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Our business support events remain cancelled for now. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We would not replace all items, only the ones that are required. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Failure to do so could give you grounds to make a council house disrepair claim against them. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Section Manager - Repairs - Gateshead Council - North East Jobs Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. 1 0 obj From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. 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