Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Thank you, Arhaus, and the great sales, delivery and customer services teams. Love everything! I asked for my money back. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. They were delivered yesterday, and three out of the six had scratch marks on the legs. I mailed. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Arhaus Furniture collections are for the entire home. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. They did not question anything that we called. He was super friendly and helpful. We have always wanted the "cloud" from RH but to be honest it's not in the budget. DUTIES AND RESPONSIBILITIES The table was to be delivered at the end of last month and possibly pushed into the beginning of April. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. that's how i felt and I never recommend to buy furniture from them. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Who knows? I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Go in and take a look, you'll be surprised at the quality, variety and the prices! (It took me multiple visits to make final decisions on my purchases). Much better service from both. I was so disappointed their attitude, once they sold it they don't care anymore. They should offer free delivery over a certain amount spent. The cons: High prices. Purchased a gorgeous dining table and chairs as well as a unique coffee table. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. I requested new back cushion, fabric only, and was told No. There was a mishap and we got a wrong ottoman but customer service eventually got it right. It goes against our guidelines to offer incentives for reviews. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! We purchased a Taylor couch set with love seat, chair and three person/long couch. Daniel approach us and I shared my concerns. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. To be removed from our postal mailing list, unsubscribe here. Arhaus Furniture | Better Business Bureau Profile What a beautiful store! Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They arrive twice in the wrong color. After several emails and phone calls over a two-week period, I still do not have a return label. If I place my order, can you hold my items at your warehouse? Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Arhaus Customer Service Phone Number & Hours - ForLocations A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle You have successfully subscribed to our list. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. I love my new couch and the great customer service that accompanied it. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. We are also Disappointed in the Taylor Sofa comfort and performance. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. There is no question that their furniture is beautiful and current. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. I would not be purchasing from them again and would not recommend them. Should you notice an inconsistency, please contact Arhaus. It came out absolutely beautiful. When it comes to your own comfort, your own body is the only North Star. It is now almost September of 2022. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. If I could give less than 1 star, I would. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. The delivery man actually realized it was there. and didn't hear for a week, so I called him back again. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. David approached us and I have to say we are so happy he did. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. So we have one and they are still in the process of getting me the replacement for the broken chair. I ordered several dining chairs that kept coming in damaged. We have purchased gorgeous coffee table after seeing it on floor. Arhaus Furniture Employee Reviews for Customer Service Representative The pros: Delightful, handcrafted rugs that can enhance the style of your space. Arhaus Furniture "customer service" Reviews | Glassdoor My interior designer Tricia, was amazing to work with. The pros: Beautiful selection of unique, quality dining furniture. I couldn't be more pleased with this purchase! The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. They took longer than expected. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. The bedroom set has arrived and we couldn't be happier! and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. 51 customer reviews of Arhaus. I would not recommend this place. After the third time, the concierge suggested that I return the chairs and chose new ones. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. 11 reviews of Arhaus "LOVE THIS STORE. Comenity Reviews. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. I love this store! Thank you Tracy. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Zero customer service. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Laurie. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. nancy. A 10% restocking fee will be applied. No return emails. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. I recently purchased a dining room set from this store location. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. As for the actual collections at Arhaus--absolutely stunning, innovative and different. Yes, all pricing is consistent in stores, in the catalog, and online. I never heard back from her. Tricia one of the design consultants came to my home and helped me plan my buy. Find out how we combat fake reviews. Can I request delivery on a Saturday or Sunday? Claim your profile to access Trustpilots free business tools and connect with customers. Unfortunate that they can't work to make customers happy. We purchased 2 dining table end chairs in Feb 2021. We work closely with Michael and he always takes the best care of us. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Start with a fabric or finish swatch to ensure the perfect choice. Thank you to Tricia and Michael for all of the help with our furniture purchases! We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. My wife and I discovered Arhaus long before we had a house to put any furniture. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Minimum payments are required for each Credit Plan. Apply today at CareerBuilder! For your convenience, Arhaus provides guest checkout - no account is needed to order online. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating These are merely guidelines for measuring and do not guarantee your furniture will fit. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. On the day of the delivery Tricia was there!! ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Posted: February 21, 2023. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Your experience can help others make better choices. Arhaus Credit Card Login, Payment Options & Customer Service Very poor customer service. Absolutely stunning store and I love all their merchandise! A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Dont buy from Arhaus. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Return Policy: 14-60 Days With Restrictions. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. This stuff happens! A review of our Arhaus sectional - Thrifty Decor Chick I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. EA808 Pagoda Earth Earrings :(. They are very nice on the phone. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. You can prob get a $800 sofa on Wayfair thats better quality. On Arhaus Site, table I orderd takes 9 weeks! She took a look at the rest of the house, consequently I bought more furniture! Can I purchase or redeem an Arhaus Gift Card online? If I could give them zero star for customer service and follow up I would do it. We tried every possible method to inflate without, and it just. Known for their sleek online experience and modern styles, they also have 71 locations across the US. If you placed your order in a store, contact your Design Consultant. With a keen eye for details, love for . She took us to the second floor and when I got off the elevator I saw it immediately. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Do you ship to Canada or other international destinations? I found them to be solidly built. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Slipcovers: Arhaus vs. Ballard - Evolution of Style Create Account Keep me signed in Cannot be returned. I was informed that the benches are ready but the table will likely be delayed until May!! He is honest and doesn't pressure you to purchase from Arhaus. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Americans' Top Customer Service Complaints - Consumer Reports Our delivery team is not permitted to install any electrical equipment or wall-mounted items. DO NOT BUY the worry-free protection. As we walked through the showreom we saw so many things that we loved! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. They then promised late August. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. I should have looked here first but it was just a small purchase. Do I have to make a monthly payment on financing plans? Not sorry, we made a mistake, but denial that they had ever promised me the chairs. So we decided to check out Arhaus at UTC in La Jolla. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. re: order number 225510 Forget about it! Email Customer Service - Tell Us About Your Experience - Mariano's We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" We would definitely buy here ! She asked all the right questions of what I envisioned for my new place. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets.