I am appalled at their lack of customer service and straight out thievery. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. 2023 The Hollywood Reporter, LLC. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. This is not a solicitation from a lawyer. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. How do I know I can trust these reviews about StubHub? A California class-action lawsuit has been filed against the ticketing site StubHub. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Actions does not process claims and we cannot advise you on the I call Stubhub. Show was cancelled on 12/29/21 the day of the show. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Prices may be higher or lower than face value. StubHub to refund canceled events after pandemic complaints - USA TODAY The coupon, of course, expired in 12 months. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. FALSE. Please use any other ticket resale company this one doesn't care about their customers. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. I still have tickets for myself for that Gabriel Iglesias show. Last Updated on May 5, 2021 by Dave Clark. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. In April, when the suit was filed, MLB had . Others were postponed. The federal court ruling in the case is a consent judgment between the parties. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. All of these happen in 10 minutes. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. The company is accused of failing to resolve complaints from tens of thousands of customers. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Their customer service is useless and brain dead. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHub to refund over $3 million to more than 8,500 Colorado customers Unfortunately, the seller never came through with the e-mail transfer. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. The case seeks monetary damages and restitution remedies for consumers. We value your privacy. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. What happens when an event is canceled? : StubHub The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? It also asked for a reinstatement of the pre-March 20 refund policy. The next day, I received a $500 charge. The reasoning is due to the financial impact form coronavirus. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Either take their alternative or take a refund. There is a chance that StubHub will settle the case in the future. The court is expected to rule in favor of the plaintiffs at the end of the year. I only hear that events will be cancelled if there are not enough performers. It also points to a recent spike in e-ticket sales, which increased ticket prices. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. "If you have tickets to a show that is postponed, you will be able to select your refund . SV is correct. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund If a show is canceled, with no new date, then they will. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute Never received email and Stubhub charged me $288 for not delivering. The company is accused of failing to resolve complaints from tens of thousands of customers. Not by phone, email, nor chat. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Sign me up! Thank you, you have successfully subscribed to our newsletter! In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Punk Rock Bowling and Music Festival Tickets - StubHub However, it will likely face a significant amount of litigation. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. status of any class action settlement claim. Looking for a class action lawsuit in Nebraska. Unsubscribe at any time. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Share this with everyone please!!!! StubHub has not responded to the lawsuit. I bought my tickets under a much different safety expectation. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. They sell you things they don't actually own and if there's an error, too bad for you. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. He also is very certain that the game is sure to be canceled. This field is for validation purposes and should be left unchanged. NEVER USE STUBHUB. Add me too please! They were processing refunds for canceled events just like they previously did but then changed their policy. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Through this action, we hope to provide people some small bit of relief during this uncertain time.. A California state court authorized the notice. Still no luck. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Let us know in the comments! Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present.