Open the drain. Try to reignite the pilot light. There are several reasons your water heater could fail to ignite. Check to make sure it is plugged in. Circulates hot water from the heater through the homes plumbing allowing hot water to be ready at the tap when needed. This cookie is set by GDPR Cookie Consent plugin. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! They are small enough to fit almost anywhere in your home. with theEccotemp EZ-Flush System Descaler Cleaning Kit. They are small and compact, wall-hanging, and take up much less space than the tank-type. Richmond Encore Tankless is about one third the size of a conventional water heater. These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. EcoNet Enabled -all Tankless products from 2010 to present can connect to EcoNet mobile app via Tankless EcoNet Accessory Kit (REWRA630TWH), Copyright 2004 - These models are not designed for use in mobile homes. All the heaters in the Encore RMTG series are mid-efficiency, but they still more energy efficient than those of many other brands. Self-modulating power control. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. Why keep 40-50 gallons of water hot when you don't need it? care for a long-lasting life. Rheem Manufacturing Company Set the thermostat dial to desired setting by turning dial counter-clockwise. Rheem Manufacturing Company Richmond Gas Water Heater features a combustion shut-off device. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. Texas State Board of Plumbing Examiners The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. Contact Us - Richmond Water Heaters Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Click here to browse our high efficiency tankless water heaters! When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. Although recirculation kits incur an additional cost, they can save you thousands of gallons of water every year, meaning they are cost effective. water filter, debris can become trapped in this long path if not stopped by Not only are they highly efficient, but they can also save you money by heating water only on-demand. Allow several gallons to flush through the discharge line to an open drain. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. shower and feel warm water at first, but then get blasted with several seconds This indicates there is a problem with the internal circuit. Drain the heater and clean it. It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . They come in different types like gas, electric, tankless, and specialty water heaters. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). Having a Tankless Water Heater Problem, But Unsure the Exact Problem? It's expensive to continue to heat and re-heat water when you're not home or not using it. RMTGH95DVELN-2 Encore RMTGH Condensing Indoor Tankless Water Heater - Best Heavy-Duty. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Do not attempt to remove the inner door. Turn on the manual gas shut-off valve near the water heater. Disclaimer: Water Tech Advice is supported by readers. Close the hot water taps and remove or turn off the circulation pump, if any installed. Richmond Tankless Water Heaters Review and Buying Tips Another thing that can cause this problem is when the pilot burner orifice is clogged. Rinnai models. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. the harder your water, the higher the potential for damaging mineral buildup. Extremely energy efficient, it is a great option for replacing a tank water heater, as it will give you hot water on demand for as long as you require it. Customers reviews for Richmond water heaters all mention the high quality of these units. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. All Rights Reserved Draining or flushing a water heater is a form of maintenance. This means your water heater is having issues with either combustion air or venting. David is an expert in all things plumbing, heating, cooling, and water treatment. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. A digital display makes setting a precise water temperature, or monitoring . Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. We call it Peak Hour Demand. What should you do when you encounter an issue with your Richmond power vent unit? Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. It indicates one of the temperatures adjust buttons is stuck closed. Heres what However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. Do not force it. Atlanta, GA 30328. Drain the water heater and piping if they might be subjected to freezing temperatures. Pressure switches- Make sure the pressure switches are not kinked. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. We check everything over and look at the heating elements, check the valves and look for mineral build-up. No, these units cannot be converted from one fuel source to another. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. The sensing burner is a device that detects incomplete combustion during operation of the water heater. Corporate Office: 1100 Abernathy Road, Suite 1700 Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Connect a garden hose to the drain valve near the bottom of the heater tank. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. Troubleshooting Tankless Water Heater Error Codes: Rheem Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. 6 Common Tankless Water Heater Problems And Solutions It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. All Rights Reserved We also use third-party cookies that help us analyze and understand how you use this website. Richmond makes a variety of water heaters. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. Tankless Electric Water Heaters. Amazon.com: Richmond Tankless Water Heater Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. The Digital Temperature Controller can be mounted in any room. Begin with slowing down the flow rate of your water heater. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Inspect the gas venting system and the chimney. These are designed to meet a diverse range of water needs. Corporate Office: 1100 Abernathy Road, Suite 1700 water heater to tankless, it is also important to check the water filter in Replace the insulation and plastic safety guard and reconnect the electric power supply. All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. They are small enough to fit almost anywhere in your home. This is just about enough for a single sink in a hot climate. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. You will thus need to set the desired water temperature. Get answers to all the most frequently asked questions (FAQs) about Heating, Cooling & Water Heating. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Toggle the ON/OFF switch located on blower assembly to the ON position. In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. Refer to your product manual to make sure the clearance requirements are being met, as installing your water heater too close to other objects can block the air supply and create a fire hazard. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Dont use force. Richmond Encore 11 GPM 199,900 BTU Tankless Natural Gas Water Heater You need to make sure that all faucets are closed. Problem 1: Mineral Buildup Gas valve LEDs will light separately or together to indicate the status or an error. View Product Tankless Electric Its compact size will leave room for a water softener or extra storage. They should be able to guide and walk you through the troubleshooting. You turn on the Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. Richmond is one of the reputable brands, with several quality appliances on offer. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Check for any error codes. Simply set the desired temperature and walk away. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Establish a routine preventative maintenance program and make sure you are following it. Low voltage to the water heater. You dont want it to be blown out. Toggle the ON/OFF switch located on the lower assembly to the OFF position. This error code indicates high water temperature limit tripped. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. The digital display makes it simple to set the water temperature. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. All warranties are for the original homeowner and are not transferable. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. Note that the knob cannot be turned from PILOT position unless pushed down slightly. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. It's not always something you want to do on your day off, but it still needs to be done. your water heater, especially if you have well water. your water filter. Richmond Water Heaters is a division of Rheem Manufacturing Company. Press and release the HOTTER button until the desired setting is reached to increase the temperature. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Visually inspect the pilot burner and main burners annually. The Combination Gas Control comes set at its lowest setting for safety purposes. Just like everything with these three characteristics, it is time-consuming and challenging. If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. EZ-Link cable connects two tankless units to operate as one - now available for high demand applications. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. $609.99 $ 609. FV sensor detected presence of flammable vapors. But opting out of some of these cookies may affect your browsing experience. Dishwasher Smells Like Burning? Some models (such as the RMTEX-18) have bottom -inch NPT water connections. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. In addition to the hot water you needit gives you the power to know, control and protect. All Rights Reserved Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Better still, it functions at up to 8,400 feet above sea level. Additional features of this model include advanced self-modulation and external digital thermostat control. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. By creating an account you agree to the Hunker. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Each reference mark above or below these points indicates an approximate change of 10oF. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. 8kW Model Flow Rate: up to 1.95 GPM. This cookie is set by GDPR Cookie Consent plugin. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . Although uncommon, issues can arise if something isnt working correctly within your water heater. Locate the piezo-electric spark generator which is located on top of the combination gas control. The result is that many Richmond water heaters are up to 2 smaller than competitive models. Slightly depress the gas control knob and turn clockwise to OFF position. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. Often, you can quickly determine the cause of a malfunction by being able to identify the code. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Below are some maintenance tips to consider: In his spare time, Oscar loves tinkering with electronics. Check to make sure that the water is on and that it flows. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). If it goes out, repeat steps 3 to 9. If that is the case, you need to wait for the water heater to recover after an abnormal demand. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. Troubleshooting any of these will require the manual for your specific water heater. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. Installing gas water heaters is always more complicated. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing.