Provide a professional response. Not knowing it fraud. Why? They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. I ordered a bundle of 5 items from a seller. They're completely off. How can she claim this after accepting the order to begin with? If youre not actually in the wrong, try to avoid apologizing. This scam usually targets sellers with high-end or designer closets. It may not display this or other websites correctly. You . Everything You Need to Know. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle I help women save money and make money in everyday ways to meet their money goals. Still hasn't shipped and still hasn't told me what's going on. Submitted: 2 day ago . Welcome to #thePoshLife, a blog by Poshmark! Listed on Mar 1, 2023 A few weeks ago I bought a pair of jeans. . In most instances, you should provide a response to an open case. Ive made over $77,000 selling clothes on Poshmark. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. The buyer suspects the item is counterfeit. The Truth About Why Your Items Aren't Selling On Poshmark (And What To It's likely something of little or no value like a pair of socks or filler paper. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. Account - Poshmark Sometimes the best route is not responding at all. Ive had no sales compared to my steady flow. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Once your account is set up, you can start selling things right away. Please comment below to share feedback. Other | Poshmark Return Policy | Poshmark As a result, today, we will be switching back to just shared as the default sort option for most users. Instead of lashing out like a raving lunatic, kill em with kindness. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. So posh approves the return but give me only 2 business days to ship it back. You might be wondering: what does this mean? Select Edit to edit an address or select Add Address to enter a new address. I am not sure why these people sell then don't ship other than scammers. To approve the return: In the app Go to the Account Tab (@username). Cases typically take 1-2 days to resolve. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. I could not seem to find this info on the site anywhere. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. 3. ; Select My Addresses. Response: The item was listed as the size on the dress. After that poshmark even will put a charge to you for the shipping label. how did you ship back? ***On Mercari, you can get $10 when you sign up with the code JENMHM. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. To resolve the case: In the app Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Yep, I've had it happen a few times. Did you use the label they sent? People have different ideas about the condition and wearability of second-hand clothing. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. Hello Poshmarkers! If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. Super stretch/soft A.E. I hope to get this one! Poshmark is a popular website for selling lightly used clothes. Buyers do not care how many followers you have. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. The majority of Poshmark sellers ship their orders within a few days of purchase. Do your best to address the case and see it resolved, then move on to making more sales. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. 286. A few weeks later I received my package. Undisclosed wear or damage (no matter how small it is). For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. Seller sent wrong item Hi. Ive made over $90,000 selling clothes on Poshmark. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. ; On the web. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. If you like all the other items, don't open a case! It is incorrect by $35000. There are too many unethical buyers, trolls and Poshmark scams. Dont beat yourself up if you accidentally missed a small stain or hole. Press J to jump to the feed. Select Submit. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. 2/3 did not fulfill the order or think to communicate this to me. Thanks in advance When can I expect to receive my order? - Poshmark You must log in or register to reply here. So you should have reported it to Poshmark as soon as you . I bought a James Perse Tee, and received a Banana Republic Striped blouse. They may not know that they cannot return items due to fit. FAQs - Poshmark You purchase an item on Poshmark. Poshmark doesnt allow returns of one item in a bundle or a partial refund. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. You can always re-list the item on Poshmark! But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. Why sell an item and not ship? Poshmark | PurseForum Should You Include a Thank-You Note in Every Poshmark Package? After all, cases happen to the best of us! I have two of the exact Nike shirts and now I am very worried my closet will be shut down. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. I messaged them over 10 times now. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. Then you see a charge on your credit card. I sent the package back but I didn't put the return label on it I sold boots on poshmark . You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. thanks. Having a case opened on Poshmark is essentially a buyer requesting to return an item. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. She recently sent me an offer for her other jacket listed. I once had a buyer open a case stating that the jeans were missing a rivet. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. On the web I bought a romper June 16 and I told the girl I need it for a party. When this feature first came out, a lot of people felt it was pushy. I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) Once payment has been released, all sales are final and no refunds will be provided. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Ordered a raspberry macaron candle and i got this. Jun 24, 2016. New comments cannot be posted and votes cannot be cast. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. We will be monitoring and actioning them, we are here to listen. I know im resurrecting an old thread but this must be happening often. They said I didn't respond, but I did, with narrative and photos . If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Just annoyed about this situation . Before you respond, evaluate the reason for the buyers return request. There was no alteration or deception in the sale of the dress. This Templates item is sold by FlourishTogetherShop. :/ 8 days after purchasing and totally ignoring your buyer is rude. The Posh buyer accepted the order as well. Poshmark . Box 641165, Beverly Hills Fl 34464. Seller posted measurements, but also said measurements were approximate. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. Select My Sales. Then send that video to Poshmark via email with the case reference information. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. 5 Poshmark Scams: What to look out for - Reseller Assistant In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. This activity is strictly prohibited on Poshmark for essential items. Dont try to lie about it, either. The item was listed as the wrong size, color, price, etc. makes a series of notes reminding myself to double check items. She immediately dropped the case and I was paid out with no delay. I hope this makes sense. Returns are a part of selling. Where can I find out whats going on? Select More Actions. Can a Poshmark buyer return an item after it has been accepted? Id love to be able to share from this tool. Technician's Assistant: . This is just terrible. The item is red and was listed as red. In fact, having a case opened is unavoidable when youre a high-volume seller. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. You shouldn't have to pay for shipping at all. I communicated that I wanted my item back and take the accidental refund back. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. A Poshmark employee decides the outcome of the case. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. The item received is "not as described" (e.g. How to Avoid Poshmark Scams From Pennies to Plenty Sales on Poshmark are final. Once you share an item to a specific user, it is automatically added to their Bundle. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. At this point I dont care if I get them or not, Id just like a refund. Poshmark Sellers Guide Re-sellers Guide for Poshmark - Etsy And most importantlywhat should I do?! Click here for details. Just be patient and try to focus on other aspects of your business in the meantime. I remind myself that not one of these people in Poshmark really knows me personally or at all. Hopefully your story ends up with a similar happy ending! Select the order with status Case in review. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! I have a fairly small closet and am just starting out. Additionally, you can look out for ongoing promotions and deals. super nice simple pattern . Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. They tacked on $35000 on top of my real earnings. Buyers like to know youre sincere. Trades and Offline Transactions. You bear all risks associated with any such transactions. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. Wrong items sent. One buyer from Mercari was super responsive and friendly to fixing the situation. The seller puts whatever they want in the package. When a buyer opens a case, she submits a reason and evidence for the return request. I open a case on Posh immediately and supply photos. Posh said just keep the blouse and refunded me. A group for anything and everything related to Poshmark! However, a buyer cannot request a return because the item didnt fit or they changed their mind. Not understanding why that keeps occurring. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Poshmark Reviews - 2,463 Reviews of Poshmark.com | Sitejabber How to Cancel a Poshmark Order From Pennies to Plenty I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. From what I understand they can pretty much say anything to get a return. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 3. I just purchased a bag and the seller accepted my offer within an hour. If not, you can open a counter case. Of course they denied my return request. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE?