They should also be able to understand human behavior, so they can help customers feel comfortable and welcome. Finally, avoid saying ?I don't know? To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. Receptionists oftentimes advance into administrative assistant roles. Answering phones in a professional manner, and routing calls as necessary. (Include what is relevant to the position in your organization. With that said, there can be a lot of overlap between the two positions. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. Assisting clients in finding their way around the office. Manage large amounts of inbound and outbound calls in a timely manner. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Business Transformation Lead Job Description. The most common degree is a bachelor's degree degree with an business major. We will help you to build Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. 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A desk manager is responsible for the day-to-day operations of front desks in hospitality businesses. The receptionist's job could always turn out to be a step towards a more fulfilling career. Spa Receptionist Job Description, Key Duties and Responsibilities They may be responsible for taking inventory office supplies. Your search stops here because we are looking for a receptionist with a pleasing personality and customer service attitude to manage our front offices. Spa Receptionist Job Description | Velvet Jobs Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. There are many things to keep in mind when training a successful receptionist. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. Receptionist Job Description - What Does a Receptionist Do? A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. This website uses cookies to improve your experience while you navigate through the website. This position may include managing customer service, issuing tickets or passports, and more. She checks them in and out, and gives them their room keys. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Second, be polite and use pleasantries. Lead Receptionist Job Description - Bromundlaw He/she will report to the administrator or practice manager and will offer general assistance to the practice team, projecting a positive and friendly image of the organization to its visitors and the public at large, whether in person or via phone calls. Assisting clients in finding their way around the office. head receptionist They will be responsible for carrying out receptionist duties alongside supervising and guiding the team they lead. Keys to writing a lead receptionist job description. Our growing company is looking for a head receptionist. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. The care center leader is also responsible for creating a fun and comfortable work environment for their team. Are you sure you want to rest your choices? Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.