The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. The buyer has since responded and accepted that it was delivered somewherebut not to him. Only first-class mail can be certified. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I asked for a picture from the buyer and it was some plastic item. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. 26-05-2020 The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. This is what it takes to get ebay to appeal a return in your favor. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Explain it to him like you explained it to us. 1. Is it not possible to take pics of item A and still send B? What's the return address? Create an account to follow your favorite communities and start taking part in conversations. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. 4) Request return shipping label credit as buyer made false claim. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Other platforms I never had a problem with over 6 years. For more information, please see our Here are some of the most common ways eBay sellers are scammed. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Example: You bought a table, and it showed up with only three legs. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. I had a customer contacted me that the item was damaged in transit. There's usually another new label then. So, that explains the different labels and (possibly) the Fragile stickers. If they did, I don't know how they'd be able to verify. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. In this case, the purchase may be completed without flaw. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. eBay somehow refunded the buyer automatically when the return was delivered. 06:44 AM 26-05-2020 Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Tune into our last eBay for Business podcast episode of 2022! People are getting desperate, violent and all kinds of other things lately. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Cause his photo shows a like kind of item but not the brand or pattern I sent. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. The buyer could be lying. Ebay We Can T Process Your PaymentPlease select a different payment After completing the sale normally, the seller will post the package with the correct address but the wrong name. Press J to jump to the feed. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay I've never owned/sold a necklace like that. I think most first-time eBay buyers create their account the same day they place their first order. Heres how. eBay is very aware that scams occur on the website. Just trying to understand. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. and our The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. If they bring eBay into this, do I stand any chance at all? Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. That is not the package i sent your cosmetics in. He immediately cancels the order and requests a refund. . Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Things like this happen. Accept it and issue return label. I have sent the item you ordered to the address on file with ebay. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Answer (1 of 4): Hi. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Ebay going to shit with scammers abusing the money back guarantee. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. 1. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. If the item is sold for more than $750 the item must have signature delivery proof. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Message 1of 30 A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. They can claim the item was not received, claim a refund and make off with the expensive item. They then go to Etsy and order the item from me at full price using a suspect credit card number. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. - edited You send the item promptly but days later you find that the check bounces, leaving you with nothing. That's why I thought maybe they mislabeled. 26-05-2020 Select Order Not as Described. From the "Reason for replacement" drop-down menu, select "wrong item was . It was already on the way. paperspast.natlib.govt.nz When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. At first, it might seem foolish to pass up a generous offer, but often its a trap. The item I sent out was also tagged, this one is not. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Thx for the link to reporting a buyer theres a couple people I need to report. And third, we started to build PayPal's business off eBay. Buyer said I sent wrong item when I sent right one - and got money back If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Does it look like your packaging, apart from the labels and the stickers? 11. This scam is a new twist on the offer of overpayment. What would you do? I once again immediately had them call me to dispute this. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Returns, missing items, and refunds for buyers | eBay I have 100% seller feedback. If you've changed your mind about the item, check with the seller to see if they'll accept your return. I cant believe you won this. Create an account to follow your favorite communities and start taking part in conversations. 26-05-2020 eBay will not assist with a transaction that occurred beyond its purview. You must be new here, in this sub anything and everything is a scam ;). Am I supposed to follow up with Royal Mail or it is now his responsibility? I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Offer to send him a return shipping label. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. They will call the number you have on record for this account, so make sure that's correct before you start. Same thing just happened to me and I was able to keep the earning. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I'll have to ask her what she sees different because I know it's the same. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the package was mixed up, it would have happened there. 01:24 PM. I asked the buyer if the package he received was damaged or opened. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. A buyer will offer to purchase your item and send a larger payment than required. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. I have to take her to court! Report a buyer if you think they have acted illegally or fraudulently here. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. So we repaired and return an annoyed customer but couldnt do anything about it. Funny thing he could never tell me what he claims he got or send me pictures. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Dial 1-800-275-8777 and explain the issue to USPS customer service. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Buyers abusing "not as described" to force refund - PayPal Community I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). So it sucked having a negative mark on my account but it was the only thing I could do. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. What if the buyer is not trying to rip you off but simply made a mistake? Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I think the label on top is Canada Post's label they put on once it enters their country. 05:49 AM. 03:13 PM. In order for it to work, sellers must provide proof of item delivery. . What To Do if You're Billed for Things You Never Got, or You Get @deala0621:There's no point in contacting Canada Post, or USPS. Ebay found me not at fault and released my funds. It expressly says this in the PayPal Seller Protection terms. Copy and save both forms before submitting them. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. I responded to the return but Im really freaking out. Offer to send the copied forms to an ebay chat rep. 09-10-2020 Reddit and its partners use cookies and similar technologies to provide you with a better experience. The unofficial eBay subreddit. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Is eBay likely to refund the buyer? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. They never sent it back. Parcel comes back, buyer is less than helpful, I refund, get a neg. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Made sure we sent all images to amazon as it was within 30 days of purchase. Remember to be persistent when you are in the right and can prove it. why it was refused and Never heard back. I don't know what it actually takes for them to get banned. So unfair. That photo looks like your shipping label stuck on top of another shipping label. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Thanks for the reply. I swear. Disputing the chargeback can take a lot of time and hassle on your behalf. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Along with photographing everything, try to record any identifying details about the item. Honest mistakes happen. So eBay accepted the return. I'm not sure. Those labels are a lot bigger and I never cut them to a smaller size. Solved: What to do when wrong item received, seller reques - The They have no reason to create one earlier. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . I'll go over how it happened, what I did to fix it, and how you can. Always think like a big retailer. If they do then you have to either refund or call eBay and try to make your case. on 1.6K 17K views 1 year ago Every so often mistakes will happen. Buyer says item not received, Royal Mail says delivered - EBay Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Check all items upon receipt. Put it in a bag took pics opened case and returned back explained. In this scam, the buyer then accuses you of sending a damaged item. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. It should not have. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. 2) Buyer most likely will open SNAD return request. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #.