Here are 8 tips for writing great reviews. means an unforeseen circumstance completely outside. NEVER NEVER again. Safe, Fast and Verified What can I do if my tickets are lost, damaged or stolen? Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I received an error message after purchasing tickets. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Change My Location and subject to change at any time. There is no phone number, only an email which does not get answered. Any vehicleYouplan to use during theBooking. Why does Ticketek Marketplace charge fees? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence An incident number or report from the Police or relevant traffic authority. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Attend participate in, take part in, use, or be present at. Voluntary relocation or where you are changing employer for a new role. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Easy as. I reported the scam to my credit card provider! Appalling service. They ended up rejecting my application for a refund and closing it down entirely. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Why is this company even allowed to operate?????? Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I have contacted your Customer Service team but have not received a response. Ticketek Marketplace (marketplace.ticketek.com.au). After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . If there is a financial failure of any Transport provider. So thanks very much! Requesting a Refund. Our integration means you can list tickets for resale directly from your Ticketek account. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Create an account to follow your favorite communities and start taking part in conversations. (This can normally be obtained from the transport companys website). I will never purchase anything with you again. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. A police report confirming details of the theft. An incident number or report from the Police or relevant traffic authority. Further details in the disclaimer. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Automatic Refunds actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. We may consider other Emergency Circumstances at our discretion. Cool, just upload a goddamn police report. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. There is not one good review about this dodgy company. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. How will I receive my tickets? A copy of the travel warning from the Government Agency. I got tickets to a concert from ticketek that got cancelled of covid. Are Refundable tickets offered on Gift Voucher sales? How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Absolutely appealing customer service!!!!! Suncorp Stadium We may consider other Emergency Circumstances at our discretion. chevron_left, Availability & type of seating will vary & is set by the venue. I got tickets to a concert from ticketek that got cancelled of covid. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? They will do anything to hide from you. Download the Ticketek App & add your ticket to your wallet now. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I find the app difficult to navigate. Where You are the business owner or registered Director, or a member of Your family is. I will NEVER buy tickets from this company again! <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Immediate household persons living together at the same permanent address. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App For many, international travel is back on the cards. ProductReview.com.au has affiliate partnerships. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You'd think that but I had the same shitty experience with them on this front. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. In event of a Refund Application the English language version shall be the basis of settlement. No reply emails or any form of communication. If could give a minus 10 score I would. I have now been trying for a refund for 6 months. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Ticketek Marketplace - Buy and Sell Tickets They do but its retarded. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. A copy of the letter requiring Jury Service. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I am trying to buy tickets but it says unable to lock the ticket. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? To apply for a Refund simply click on the link in your booking confirmation email, or click here. PDF Ticket & Entry Conditions the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. They stole my money too. So sorry. Are Refundable tickets available through Ticketek Marketplace? Why is your site permanently unavailable. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. To read more about Covid-19 please visit our dedicated page here. Sick relative? Where You have not been physically examined by a Doctor prior to the date of the Booking. Then I looked on Trustpilot at their reviews and really started to worry! Sell tickets directly from your Ticketek Account. No way to recover tickets. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Ticketek refunds, the true facts - The Vigilante News The following words or phrases have the meaning shown below wherever they appear in bold in this document. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Years ago I did a few days temping at Tiketek. Press J to jump to the feed. I paid the additional cost in checkout for refundable tickets. means weather where a Government Agency has issued warnings not to travel which mean. What to do?? Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I couldn't return to where I was, no progress, the booking system repeated itself, etc. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please also read the General Conditions of Refund. Might be worth looking into? Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Do I need any special hardware or software for print at home tickets? This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Anyone has experience getting refunds from them or have advice on what I should do here? Presented by: I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Zero stars, uselessly run, waste of a time company. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Links relating to the City of Sydney, and NSW in general - please read our rules before posting. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Are there any age restrictions enforced on my event? Website doesn't work. i spent 2 hours online and still didn't manage to secure tickets. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. :(, tails, they sent an email saying they has processed the refund. RP ENG EXTENDED - Refundable It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Breakdown A copy of the call out note froma nationalbreakdown recovery service. This meant that I had to sit & concert was standing room only. I recognise the terms of service were available, but nobody reads those. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Where You are the business owner or registered Director, or a member of Your family is. Ticketek Marketplace - Buy and Sell Tickets means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. It's about $1500 and I have no idea what to do next. They haven't responded to my emails! I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. There is no customer service centre you can call, just an automated voice call telling you to email. Privacy (data erasure request) Attendance at business meetings and business travel. Refunds & Exchanges - Ticketek Australia Ticketmaster Resale | ProductReview.com.au The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Ticketek - Refundable But the thing is, they didn't. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). If you've forgotten your account details, never fear we also . Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Armed Forces Naval Service, Marines, Army or Air Force. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Their customer service to follow up and right the problems is poor. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Where You have not been physically examined by a Doctor prior to the date of the Booking. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Ticketek Australia | ProductReview.com.au IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia We use dedicated people and clever technology to safeguard our platform. Can I purchase multiple orders in one transaction? I just resold a ticketek ticket on Tixel. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Budjerah: 6:00 6:30pm etc. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. means the unforeseen change of the date of an examination that. Fuck that, what a joke of an optional extra. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Where You have not been physically examined by aDoctor prior to the date of the Booking. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. They rapidly charged my credit card, then didn't provide the tickets. Emergency Services Police, Fire and Rescue Service or other Emergency Services. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Just fake a doctors note, cant imagine they review them too carefully. IMPORTANT Any translation of this document from English is for assistance and information only. The call centre shut the phone to the customer's face.. There is no phone number, only an email which does not get answered. Safe, Fast and Verified Attendance at business meetings and business travel. Where a Ticket is offered for sale, sold or The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ticketek Marketplace Ive forgotten my password/My password has expired. . Ticketek Marketplace - Buy and Sell Tickets They gave me specific number to call to move tickets. Times are approx. Make a report to ACCC. Abhorrently bad process for handling refunds and rescheduling due to illness. On-top of that you cant call anyone to purchase ticketsTerrible. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Where you cannot provide evidence that the person affected is within the. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Ticketek is selling for the following venues only. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ticketek Australia Reviews | Read Customer Service Reviews of premier Lost a baby recently? Stick to Ticketmaster. I haven't received my order confirmation email. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Basically, because they're the only game in town, and they can do whatever they fucking like. confirmation or our website for contact details. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A doctor cannot be You or a member of Your family. Hopeless website. I was certainly given the runaround by others who I had dealt with. The customer service was super helpful and I got the ticket value back and it sold super quickly. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase.
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