If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Find out how to return With loads of styles landing each week and regular trend updates you can be sure to get the latest. You will need your order number and email/last 4 digits of your phone number. Login to our returns portal. We don't refund delivery charge for those countries listed outside of the EEA. 1, 2, 3! You'll get an email once we receive your returned item. Youll find these alternative methods With Klarna, Clearpay, Laybuy & Zip! boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. By subscribing, you agree to receive marketing communications from boohoo by email. Returns and Refunds - Boohoo EU Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Hear about exclusive offers, get early access to collabs & quicker checkout. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. FYI If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Whether you're on website or app, just flip the switch! For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Graphic Tees. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. You've got 28 days to send something back to us from the day you receive it. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). On receiving your return the next step is for us to check the item(s). FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! We have printer-less options too if you dont have a printer! Sites-boohoo-NA-Site What should I do if I receive an incorrect or faulty item? Log onto your Portal here . Login to our returns portal by clicking the Start a Return button. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. Om van de volgende voordelen te genieten. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Items must be returned within 28 days of receipt. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Please turn it on so that you experience this sites full capabilities. You can unsubscribe at any point. Please return unsuitable items in its original packaging. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. blocking them. By subscribing, you agree to receive marketing communications from boohoo by email. A typical refund will take up to 14 days + your banks handling time. letter-spacing: 10px; Location. Jeans, A typical refund will take up to 14 days + your banks handling time. 1. By subscribing, you agree to receive marketing communications from boohoo by email. Jeans, If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. The funds should appear on your bank statement within 3-5 working days (how long To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). It takes up to 24 hours from your return being processed by us for your invoice to be updated. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Repack your items. You'll no longer receive a delivery note in your parcel. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. To experience the full world of Boohoo, please enable these or check whether another program is Follow the steps below: 1. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. 1. All InPost Lockers are in well lit, safe and secure areas with ample parking. You will need your order number and email/last 4 digits of your phone number. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Choose whether the return is for a purchase made in-store or online. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Please return unsuitable items in its original packaging. blocking them. boohooMAN Reviews | Read Customer Service Reviews of www - Trustpilot With just one click you can reduce the energy used by this website. You can generate a returns label from our website, attach it to your parcel and then send it back to us. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Returns Policy at boohoo.com Jeans, Keep an eye on your return tracking. Returns are FREE for premier customers. This does not affect your statutory rights. You can return your item to us for a refund, and then place a new order to NEW - Want a fully tracked, cost effective and convenient way to send returns? Please note we've extended our returns to 28 days so a typical refund may take longer than usual. 1. AUSTRALIAN RETURNS LABEL Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Hoodies. I have already returned some items from my order and paid 1.99, why are you charging me again? As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. BB10 2BQ. Hear about exclusive offers, get early access to collabs & quicker checkout. returning. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Burnley Ive paid with Zippay How do returns & refunds work? boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. *Extra 10% discount sent via email to new subscribers only. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. boohoo Returns Portal | How To Return | boohoo UK boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If your items dont make it back to us, youll need to open a dispute with the carrier. How long does it take to process my return? You will need your order number and email/last 4 digits of your phone number. weareMAN. form where youll also find details on how to return your item(s). You dont need to remember to keep your proof of postage its all digital! Boohooman Returns Portal. blocking them. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. By enabling them, you are agreeing to our. Heasandford Industrial Estate parcel to be delivered back to our warehouse and processed. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 2. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). Shorts. Cool with that? 2. If you decide to keep one of the items, you need to pay for delivery. What should I do if I receive an incorrect or faulty item? Copyright 2022 boohoo.com. Or simply return your items to the following address within 45 days from the date you received your parcel. twitter.com boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. You don't need to remember to keep your proof of postage - it's all digital! Please wait 14 days before contacting us about your refund if you havent heard from us yet.
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