I had to cancel due to ill health and provided over five months notice. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Viking River Cruises has left an official reply on this complaint. That's our policy. Refund on premium air payments that we did not receive in premiumservice. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. On the next British Airways flight from London to Philadelphia, The This guarantee is combinable with all other Viking offers available. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. That's exactly the case with the Amex Platinum card. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. It will take a lot for us to travel with you again. #6339759. Learn more. Note that complaint text that is displayed might not represent all complaints filed with BBB. Travel Codex is owned by Travel Codex, LLC. It was not a condition of completing this trip. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. The confirmation email said cancellation for any reason loss of deposit. 4. called Business since the middle seats were left vacant. Our ships have a very low draftabout five feet, he explained. We'll run a soft credit check to find special offers, but it wont affect your credit score. We rebooked for 2022 on 11/30/2020. "But its clear that river cruising is not going away anytime soon.". We only wanted our money to be applied to another cruise in 2023. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. US. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Royal Caribbean International | Travel Requirements & Safety Protocols. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 "We are currently evaluating itineraries that call. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. This would mean that river cruise lines could face severe disruptions . Telling us that a voucher has no cash value is a shoddy business practice at best. But all was not lost. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Because we were given a voucher, we can not get out money back. The departure flight from ******* was delayed due to the storm. Why? Why? The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. This made it impossible to catch the next flight from ***** to buenos Aries. Risk-Free Guarantee: How it Works In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. This they Cruise Lines Planned Reopenings: The Complete List Viking has lost four loyal customers with 10 past cruises between us. Submitting a response indicates a willingness to work with customers to make things right. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Here's our experience with the Viking cancellation policy. Booking your first river cruise? BBB Business Profiles are subject to change at any time. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Viking Cruise Offers It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. We missed 2 ports of call and 1/3 of our sites to see the auroras. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Improve earnings, maximize rewards and track progress toward dream trips. It's also a classic cruise itinerary. My husband and I were excited about our long awaited cruise next May. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Cruise lines cancel Ukraine and Russia calls - Travel Weekly Please view our advertising policy page for more information. River cruise cancellation fears loom as Rhine threatens closure Beware of Viking excursion policies. The trip was for September 2020 but was cancelled due to the pandemic. Please view our privacy policy for details about the information we share with our partners. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. Cruise delayed because of COVID. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. . They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. I purchased two of each of the following through ACH: Viking River Cruises: Reviews, Complaints, Customer Claims Desired outcome: Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. We also ensure all reviews are published without moderation. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. There are no uniform river flows and water levels are unpredictable. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. I booked the flight through Viking to a Christmas market river cruise. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. Anybody got any idea what do I do? If the level is too low, the vessel may run aground or need an alternative docking arrangement. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Disappointed with Viking Cruises cancellation policy. How could we?? Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. As a matter of policy, BBB does not endorse any product, service or business. The sailings. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. We booked the *********** cruise with Viking prior to COVID *****************. When I called to cancel they said we did not purchase the insurance. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland We will not cancel any cruises, said Shreiner. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. I told a member of staff about this and was directed to use a toilet on the top deck.
Cbi Background Check Wait Time 2021, Carbon County, Pennsylvania Warrant Search, Does Rachel Maddow Have Any Siblings, Terravita Golf Club Membership Cost, Articles V