The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% 7.3 Additional Policies. 2.13 Ticket Information. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. 1.1 Introduction. Viagogo has the right to deny your request for a refund. Dec-23-2017 03:49 PM. We will also add sales or value added tax on our fees as applicable. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. 198.54.123.248 arrow_forward. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. After you raised a dispute did paypal stop or refund deduction from card? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Also, buyers only pay once they have been to the event and had no issues. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Hello has anyone had a successful outcome from viagogo through paypal. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Unfortunately, postmarked entries after June 5 will not be accepted. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. This could be a tough call for many internet shoppers. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. There are an increasing number of unauthorised ticket resellers operating online. The company has been the target of customer complaints, industry backlash and court action overseas. You are on a Viagogo website. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. We do not control the information provided by other users which is made available through the Site. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. We take no responsibility for such issues. 6.9 Change or Suspension of Site. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. When We receive an offer by bank transfer, We will check to see if the bank account is valid. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. We are not involved in the actual transactions between Buyers and Sellers. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. According to the consumer group Which?, Viagogo's terms and conditions say . Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. To post a ticket for sale on viagogo You must first register with the Site. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. . 1.3 viagogo Guarantee. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Yes! How do I unsubscribe from your newsletter? If You do not qualify, do not use the Services. To register, You must provide your real name, address, phone number, and email address. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 3.1 Accurate Descriptions. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. 3. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 2.10 Collecting Payment. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Stay away from them!!!! But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Your rating will help us improve the website. (The final Australian dollar price for our two tickets was $445.). Contact @viagogo over social media Set up a Twitter account. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. PLEASE REPORT THEM TO PREVENT MORE VICTIM! In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. The ACCC has also advised consumers to steer clear of Viagogo. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Australian Competition and Consumer Commission (ACCC). Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Instead, try searching for the official website of the band or venue. Viagogo will never pay you after you sold your tickets and you can never get back your money. The action you just performed triggered the security solution. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. To request a refund: From the actions menu, select the 'Request Refund' option. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us.
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