Carefully check the returned item before issuing a refund. 07-05-2020 If the problem is small, I take advantage of the eBay partial refund policy. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You can always report the buyer later for misusing the MBG. Here's how to print an eBay return shipping label: Go to Purchase history . Your eBay buyer claimed the item was not as described. If you havent received an item, we usually refund your money immediately via PayPal. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. It sucks , but ebay says its your fault and buyers can return for an reason. Here you can discuss all things shipping with other members. Whenever an item that I ship is damaged, I put in a claim with the carrier. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If we're asked to step in to help, we may ask the buyer to return the item to you. I grew up in Central Florida and have lived here my whole life. Refund the buyer and get the item back. You can also find more information in our full article below. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Do not give a refund without getting the item back! The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. How to handle a return request as a seller | eBay You can choose whether to accept returns if a buyer changes their mind about a purchase. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Never received the item and i contacted ebay and seller and no response. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Select the percent you want to deduct from the refund amount. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. See the Abusive buyer policy for more examples of activity that we don't allow. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Send a message to the customer to solve the problem. Youll need to ship the item back before the date stated in this email. 2. After contacting the seller, it's up to you whether you want eBay to step in. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. You won't be able to re-open the request once it's closed. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. It covers purchases paid with PayPal and most other electronic payment methods. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. You'll also be responsible for covering return shipping costs. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay If you choose to use your own carrier, we recommend using a tracked service. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Just go to the ResolutionCenter and let us know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. where! FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Returns cannot be closed at the request of a seller. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. nirE troP ,naM fo elsI. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. However, we're here to help. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Something went wrong. In this case you can: Refund the buyer and get the item back. No. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. I try to get them to give me the reason for the return. Item not as described but seller refuses to refund - eBay Copyright 1995-2023 eBay Inc. All Rights Reserved. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. eBay gives this MBG for Australian and International buyers, however . Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Why was my refund less than the amount I paid? It was an auction that I won. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Its to protect myself from the buyer! I first got into buying and selling items when I was 16 years old, and have been hooked ever since. However, it does happen and when it does, I have to deal with it as best as I can. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. That is assuming the item is truly Not as Described. Covers your purchase price plus original shipping on virtually all items. It covers purchases paid with PayPal and most other electronic payment methods. See ourpartial refund guidelines. Holiday shipping is now in full swing, check out these helpful shipping tips! When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The dispute is Not As Described. Youll hear from us within 48 hours. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. What do you mean by adding sold as is to your terms and policies? If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Copyright 1995-2023 eBay Inc. All Rights Reserved. Having an accurate listing description is so important, especially if you are selling used items like I am. Some returns may remain open for up to 35 business days. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. 17 votes, 21 comments. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. The condition of the returned item is important, so repack it carefully. Who pays for return postage for a "not as descibed item" - eBay How to deal with "Item not as described" returns that are not valid. Take good photos with good lighting from every angle. You do not have to be in a hurry when you receive the item to refund them. Another sale previously had the buyer claim an item was defective when I know it was not. Do I need to pay extra for the eBay Money Back Guarantee? Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Select your reason for closing the return from the dropdown, and add details if you want to. Some business equipment categories that may be covered by the. In some cases, your response options may differ. The unofficial eBay subreddit. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! If you bought it over eBay and it isn't right, it's the seller's problem not yours. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Enter the amount you wish to offer the buyer. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. The seller covers the cost of the return. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Then and only then you give a refund for the item. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. You are describing the old rules the rules changed a few months ago. Once you've accepted a return, the buyer should send the item back to you as soon as possible. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Sorry it happened to you , but ebay does not care about us sellers. Your email address will not be published. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. You know its interesting that the post I read before yours says Listen to this weeks podcast to hear sourcing methods from a seller! If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. With this selected, I am giving a clear eBay return policy. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Say something like: There is a scratch on the back, please see photo #9 for details. View cart for details. eBay Business Equipment Purchase Protection. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Does the tracking number show it was delivered? Copyright 1995-2023 eBay Inc. All Rights Reserved. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. eBay Exporter of the Year was a great success! You can also check the progress of your return request at any time. Check out our FREE intro Workshop! If you're not able to resolve things with the seller, you can ask us to help. Ebay sides with buyers in not as described claims. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Please read the rules Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Covers your purchase price plus original shipping on virtually all items. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Received a damaged item with a missing part. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Pokemon Cards HUGE 1999 WOTC Collection Base Jungle & Fossil Complete Since last Fall, a Top Rated Seller does not need proof. If it is a lame reason (and sometimes it is! Refund the buyer, the buyer keeps the item. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Seller with 11000 feedback. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. You can also start a return request from your Purchases in My eBay. Once you request a return, the seller should get back to you within 3 business days. This doesnt happen often, but it has happened! Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Thats the great thing about implementing these tips. See the table below for guidance on issuing a partial refund. Open a case and try to work things out with the seller. Something went wrong. Offer customers 30 day refund policy because EBay is always going to side with customers. My desire is that they get more than they are expecting! Make a point to take action on your listings to avoid unwanted returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Return an item for a refund | eBay 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If you know me, you know Im not one of those people. See our page on, Would you like us to help with an open return request? We protect ourselves! Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. We'll review your case and contact you within 48 hours. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. This is a good option for low-value items. After contacting the seller, it's up to you whether you want eBay to step in. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. It's popular to hate on eBay "Not As Described" Return policy - reddit After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Escalate to eBay if you don't reach a resolution within 3 business days. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Buyer pays for return postage: . You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. You dont need a special printer or self-adhesive labels when printing return shipping labels. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. To the OP- the great thing is, you are selling items without much competition, apples to apples. I am a buyer. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If the item is returned used or damaged, you may qualify to issue a partial refund. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. This makes no sense and should be illegal. Return Claim "Not As Described"? What Do You Do? - eBay Message 3 of 7 latest reply 1 Helpful Offer a replacement item. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. When you create and turn on return rules, you agree to the eBay Returns Terms. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If the seller is responsible for return shipping, its important that they cover the costs. eBay Buyer Protection for Buyers However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Learn more about our Condition of returns policy. Their listing states they do not accept returns. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. 2. This was one of those times I was pretty happy I had taken photographs while I was packing it. Refund the buyer, the buyer keeps the item. You can choose to add a message to the buyer. Depending on your return policy, this may or may not include the original shipping cost. What if an eBay buyer damaged an item and wants a refund? Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Ready to start making a good side income from flipping? I find that if an item sells once, it will again. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. This is how it is and one of the risks of doing business on eBay. More shipping tips from your fellow sellers! In the rare instance, this can happen.
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